How do I subscribe?

When your free trial is set you can activate the subscription at any moment in Settings -> Manage Leon Account simply by providing billing information, adding your credit card details and accepting Terms of Service. There is a video available that shows all of the needed steps: https://www.youtube.com/watch?v=CGXvmnGbaig

How long does the installation take?

To save time the installation is done on your free trial account, so your fleet, users and FTLs are already there.

From the moment you decide to subscribe to the system, we install your logo on documents generated by Leon and we schedule online trainings for your team. It depends on your team's availability, but usually it takes up to 2 weeks to train your personnel and be able to use Leon system in full extent.

We start with trainings for admins where we help to set Leon system to reflect your Company's needs and structure. As a second stage we offer trainings for OPS, crew, sales and maintenance teams.

If you choose the premium installation option, you get a dedicated assistant (a member of our Customer Support team) who can visit you at your office or perform online trainings and configure your account according to your needs. In such case, due to personal assistance, the installation process is fully depandant on the Customer's needs, which may take longer due to personalised requirements.

What language does your support speak?

Because English is the official language of civil aviation all our support team members speak English.

Becase we are based in Poland we also speak Polish.

How do I arrange training?

You can simply contact our support team at   and book an online training time that suits you best.

If you have Leon PRO you can have as many online training sessions as needed at no extra cost. In Leon BASIC one hour of training costs 50 EUR.

On-Site training is also an option, but it costs extra. 500 EUR per training day + hotel and ticket (we are located in WAW, Poland).

When do I get my first invoice?

Invoices are issued at the end of each month.

Aircraft with "active" status in the billed month are charged. The first invoice will be issued at the end of the first month of your subscription. It will be calculated proportionately to the number of days from the activation until the end of the first month. We send invoices to e-mail addresses of your choice.

You can also download invoices directly from Leon system. To do it please go to Settings -> Manage Leon Account -> Billing Statement.

How can I review my billing information?

You can check your billing information by signing in and going to Settings -> Manage Leon Account -> Billing Statement.

If you have any questions regarding your billing statement please contact .

Will I be charged any tax?

We are required to charge tax depending on your location. We charge VAT (Value Added Tax)

if your company is registered in Poland, because that's where we are registered.

For all other European Union's countries VAT is reverse charged, so it means that we don't charge VAT, but you need to pay VAT in the country of your registry.

How do I cancel my subscription?

To cancel your subscription plan, sign in and go to Settings -> Manage Leon Account page. Click "Cancel" auto renewal.

The service will continue until the end of the month that you have cancelled the subscription.